Processor Information

What is Clearent's process for accepting tokens?

Clearent will accept token exports for merchants transitioning away from other processors. Below is an overview of how a typical transfer flow happens.

• Merchant notifies Clearent and existing processor of desire to transfer tokens
• Clearent creates an SFTP account for the existing processor
• Existing processor provides Clearent with external IP so we can whitelist in our firewall
• Merchant works with existing processor to complete export process
• Existing processor encrypts the export file using Clearent's public PGP key
• Existing processor uploads encrypted export to SFTP account
• Clearent imports/decrypts file and loads token/card data into our vault
• Clearent notifies merchant that import process is complete

What can I find Clearent's public PGP key?

Please use this PGP public key for encrypting all token files sent to Clearent.

-----BEGIN PGP PUBLIC KEY BLOCK-----
Version: GnuPG v2.0.22 (GNU/Linux)

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n5fDnG5T7fIFhyjAnWKC7lypy+w9zT5OQjS4apZGcURlDfdrpY2Yj86c4thPho5x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uHfgqqZBf9RZO3Z5tTwpVL1ggyYosMeki32G105pt6wJyzrG0eun8t53lpw6ysml
Bgn5kRONhegO57soRHw9Awiik36w6x7+nppfjbnhg2WmhMk5ev40m6kC/KDWG8Jc
mqw4jnsTMbtrMMLiSTnTsvit3M/1yBtgn6W8eliGqPhZ8IV4NJ5Y190HphLjfsp3
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Plkanat+MY1UsN8UL4g8GY0BEu0ifck5waDwua4e4Fr7Q2LuAFiyEPfFN39gNIma
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zPXeHpAH4qnM7S2f0S73X5M/heM=
=Bv3E
-----END PGP PUBLIC KEY BLOCK-----


Can I use my own SFTP server to transmit tokens to Clearent?

Please contact the Clearent Application Support team at tokens@clearent.com to discuss using a non-Clearent SFTP server for token transfers.

Regardless of which server is used, the transmitted file must be encrypted using Clearent's public PGP key.

Where can I get a copy of Clearent's attestation of PCI compliance?

You can verify Clearent's PCI compliance status here.

Please contact tokens@clearent.com if you require a copy of Clearent's attestation of PCI compliance prior to transmitting token data.

Can I email Clearent the encrypted token file?

Clearent will not accept token data via email under any circumstances. All card data, even encrypted, must remain within Clearent's approved network segments.

Whom do I contact with questions or issues?

Please contact the Clearent Application Support team at tokens@clearent.com with any questions or concerns during the export or transmission process.