A token is a unique identifier that references credit card information stored with your payment processor. It is a tool that software providers can use to reduce PCI scope.
Rather than storing actual card numbers in a database, a software provider can send the card data to the payment processor in exchange for a token. The token is generally a series of numbers or letters that uniquely identify the card stored on file.
For example, if you are running a gym and wanted to bill one of your members on a monthly basis, you could send his or her card data to your payment provider and request a token. You'd store the token ID in your database. Then, when it came time to charge the card, you'd send the token ID to your processor. The processor uses the token ID to look up the card information and processes the payment.
Certainly. Many payment processors offer an export option for token data. If you've been storing cards on file with your current processor, you can ask that they provide Clearent with that card data.
We will work with the provider to securely transmit the data and import those tokens, along with their associated card information, into our system.
No. Clearent does not charge a fee for this service.
In order to request an export of token data, you'll need to contact your current processor's support team. They will work with you to gather the information necessary to process the request.
Please note that some processors may charge a fee to process a token export. Every processor is different, and their support team should be able to provide you with details and a timeline for your request.
Below is a script you can follow to request a token transfer from your current processor.
"My name is [your name], and I am the [your title] of [your company name]. I'd like to request a transfer of all token data stored under my account to Clearent. I'd also like to understand your process, timeline, and any fees associated with this request."
Please direct them to https://tokens.clearent.net, and have them click on the "I'm a payment processor" link at the bottom of the page. It provides details around Clearent's token import process, as well as how to get in touch with us to coordinate.
Once we receive the data export from your current provider, Clearent will import the data into our vault within five business days.
Credit cards have an expiration date. Sometimes new card numbers are issued when cards are reported lost or stolen. It is not uncommon for card data to change after it is placed on file.
As a solution to this problem, Clearent offers an account updater service in which we recommend enrollment for any merchant planning to store cards on file. Enrolling in this service will allow us to receive updates from Visa, Mastercard, and American Express whenever something changes for a card you have stored with us. This offers some peace of mind, and allows you to focus on your business, rather than calling your customers to obtain new card information.
To enroll in this service, please contact your Clearent account executive.
We're here to help. Please give us a call at 1-866-435-0666 and select option one (1) for customer support. We'll be happy to answer any questions you may have in order to ensure a smooth transition.
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